Terms of Service
Last updated October 2026.
1. Who We Are
These terms are an agreement between you and Butterfly Cleaning, a small, owner-operated cleaning business based in Massachusetts. You can reach us at butterflyhousecleaning1@gmail.com. To book, you must be 18 or older and allowed to give us access to the property you're booking.
2. Booking & Service
By booking a cleaning with Butterfly Cleaning, you agree to provide accurate information about your home or business, including its condition, size, and any hazards, so that we can prepare an appropriate quote and cleaning plan.
3. Pricing Based on Self-Reported Condition
Quotes are estimated based on the information you provide about your home during booking (size, condition, pets, and other factors). If the actual condition of the space differs significantly from what was reported, Butterfly Cleaning reserves the right to adjust the price or scope of service before work begins, and will communicate any change to you first. You see your price before you book, and it's confirmed in your confirmation email. We don't charge any fee that isn't described on the booking page or in these terms.
4. Review Before Staff Leaves
We encourage you to walk through the space with your cleaner before they leave, whenever possible, so any concerns can be addressed on the spot.
5. Claims Window After Service
If you're not happy with how something was cleaned, reply to your booking email within 48 hours of your cleaning, with photos if you can, and we'll come back to re-clean it or refund that part. Requests after 48 hours may not be eligible for a re-clean. Damage is handled separately (see Damage & Breakage).
6. Refund Conditions
If a re-clean isn't possible or doesn't resolve a valid service concern, we'll issue a refund for the affected portion of the service via Venmo within 5 business days. Refunds aren't issued for cleanings completed to the agreed scope.
7. Cancellations & Rescheduling
To cancel or reschedule, reply to your booking email or write to butterflyhousecleaning1@gmail.com. Cancellations and reschedules made at least 24 hours before your scheduled arrival time are free. A $75 fee applies if you cancel or reschedule within 24 hours of arrival, or if our cleaners have already set out or arrive and can't get in or are turned away. This covers their time and travel. We may waive it for emergencies or unsafe weather. Timing is based on when we receive your message.
8. Payment
We review every booking request and reply within 12 hours. Once we confirm your booking, payment of the full amount is due via Venmo to Butterfly Cleaning's Venmo account before your cleaning. If you cancel at least 24 hours ahead, we refund your payment in full. If the $75 fee applies (see Cancellations & Rescheduling), we refund your payment minus $75. If we can't confirm your booking, or we need to cancel, you get a full refund. Refunds are sent via Venmo within 5 business days. We don't collect or store card details ourselves.
9. Recurring Service
Recurring discounts apply to each visit you book on a recurring schedule. There's no long-term contract: you can change or stop your recurring service at any time, and we won't charge back discounts from visits you've already had.
10. Damage & Breakage
Butterfly Cleaning is not currently bonded or insured. If our cleaner breaks or damages something during your cleaning, we'll repair or replace it, or reimburse you for its reasonable value. Please report damage as soon as you notice it, ideally within 48 hours, with photos, by replying to your booking email. This doesn't cover pre-existing damage, normal wear, or items that were unstable or improperly installed. Please put away cash, jewelry, and irreplaceable or sentimental items before your cleaning.
11. Communications
When you book, we email you a copy of your request, and another email once your booking is confirmed. We may also call or email you about your booking, such as to confirm your appointment time. We don't send marketing messages.
12. Contact
Questions about these terms? Email butterflyhousecleaning1@gmail.com.
13. Governing Law
These terms are governed by the laws of the Commonwealth of Massachusetts. Nothing in them limits any rights you have under Massachusetts consumer protection law.